Read the clauses before agreeing
Viewing this page does not record agreement. Acceptance is recorded only when you select the required boxes and successfully submit an inquiry.
Controller and contact
For inquiries submitted through this website, Volume Groups FX Limited is the contact point for website-data processing, subject to the roles defined by applicable law. Send privacy questions or rights requests to info@volumegroupsfx.com without unnecessary sensitive attachments.
Data categories
An inquiry may collect name, telephone, supplied country, experience, interest, language, consent time, accepted document version and campaign/source attribution. Optional visitor metrics may include page path, referrer, random browser identifiers and device class. The inquiry form does not request identity documents, passwords or payment-card numbers.
Purposes of processing
We use information to respond to inquiries, route them to authorized staff, manage follow-ups, record consent, mitigate abuse and understand permitted website/campaign performance. The website itself does not process trading deposits, withdrawals or transactions.
Lawful basis and choices
The applicable lawful basis varies by data category and jurisdiction and may include your contact request, consent, permitted legitimate interests or legal obligations. Contact consent is separate from acceptance of website terms and optional tracking choices. You may request withdrawal where the law allows; this does not automatically invalidate prior lawful processing.
Sharing and service providers
Data may be processed by hosting/database providers such as Supabase, contact providers such as WhatsApp, and—where appropriately enabled—Meta or analytics providers. External maps/platform links follow their operators' policies. Under the current site configuration, sensitive inquiry fields are not sent as advertising pixel event parameters.
International transfers and storage
Service providers and servers may be located outside your country. International transfers must follow safeguards required by applicable law. We use access controls for customer data, but cannot guarantee zero technical risk or claim unverified certifications.
Retention periods
Inquiry and acceptance retention is determined by operational needs, legal obligations and the company's approved retention schedule—not indefinitely without review. Optional visitor events target deletion after 90 days, and technical error signals after 30 days using configured cleanup mechanisms; actual timings may vary with schedules and legal duties. Precise customer/audit retention periods require internal approval before scale.
Your data rights
Depending on applicable law, you may have rights of access, rectification, erasure, restriction, objection, portability, consent withdrawal and complaint to a competent authority. Requests are identity-verified and handled within applicable legal timelines; no unapproved response deadline is promised.
Tracking and preferences
Visitors can change optional tracking settings through the footer privacy link. Acceptance of website terms does not substitute for any separate legally required cookie or advertising consent. Essential site functions remain available without optional marketing tracking.
Updates and contact
This privacy policy has a stated version and effective date. Material processing changes will be reflected in updated notices, with notification or renewed consent where required by law. Contact info@volumegroupsfx.com for questions.